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2.2e Describe how feedback from others has developed their own knowledge, skills and understanding

Sometimes, feedback from others is freely given and other times you may have to request it. It may be offered informally as part of your day-to-day work by co-workers or the individuals that you support or provided in a more formal setting such as in your appraisal or supervision.

However it is obtained, constructive feedback can help you to improve your practice and develop as a person, so it is important that you listen to what others have to say about your work, reflect on it and use it to make the relevant adjustments.

For example, your manager may say to you that you were overheard discussing an individual’s private information in a public area and advise that in future you be more mindful of confidentiality and only discuss these things in a private setting.

Or a client may inform you that they like the way that you massage their head whilst washing their hair and they wish that all the staff would do it this way – you could then pass on this information to your manager who could document in their care plan and pass it on to the rest of the team.