3.4b Explain what they must and must not do in relation to adverse events, incidents, errors and near misses

If a mistake does occur, there are several things you can do to minimise the damage that was caused. First of all, you should check up on the individual or individuals involved and do what you can to try and improve their well-being by meeting their immediate needs.

Once this is done, you should record the incident, making sure to note down the date, time, and facts. Your workplace should have a form for this purpose. It will be used to make the manager aware of the incident straight away.

Whatever you do, don’t blame anyone involved or suggest why the incident might have happened. If you turn out to be wrong, you could harm the trust and respect between you, the individual, and their family. Ensure the individual’s needs have been met, write down the facts, and hand in your form to notify the manager as soon as possible.