Sometimes researching information online or looking into the ways of working at your organisation might not be enough to resolve an issue. You might need to ask another person for advice or have them provide support by intervening.
For example, your manager can do a lot to help you. They might be able to take action on certain issues when you are not able to, and make sure poor practice is properly challenged. Even if they can’t help directly, they can still give you advice on how to proceed.
Talking with other workers can also be beneficial. They might have experience you lack, and be able to give you advice on what they would do in your situation. It’s always good to speak to other people to see what they think and try to learn from them, so be sure to ask for advice and support when you need it.