6.1b Describe how communication affects relationships at work

You will develop many relationships with individuals and other workers as part of your work as a care worker. Whether they are formal or informal, successful two-way communication is crucial.

Poor communication can quickly lead to confusion and distress. Sometimes the process of exchanging information through communication is not always straightforward or simple. Inaccurate or misleading information can cause mistakes to be made, which can result in poor, lower quality care for individuals involved.

On the other hand, good communication will help you build up a relationship of trust and understanding and provide the basis for good short or long-term care and support. Effective communication lets the individual know that you are interested in them and trying to understand and meet their needs. Therefore, it is vital that you uphold good standards of communication.

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