This mandatory unit for the Level 2 Diploma in Care covers the importance of communication in a healthcare environment.
It explores how to communicate effectively and adapting communication methods to suit the individual that you are supporting. Removing barriers to communication is also discussed as well as the importance of confidentiality.
There are four learning outcomes consisting of several assessment criteria:
- Understand why communication is important in the work setting
- Be able to meet the communication and language needs, wishes and preferences of individuals
- Be able to reduce barriers to communication
- Be able to apply principles and practices relating to confidentiality at work