Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences

Qualification: Level 2 Diploma in Adult Care
Unit name: Communication in Care Settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences

Having identified an individual’s communication needs, wishes and preferences (either by speaking to them, their family and other professionals or by reading their care plan), you must be able to demonstrate that you use these communication methods in your day-to-day practice.

Your assessor will observe you in the workplace to ensure that you communicate with individuals in a way that is in line with their needs.

For example, if an individual is deaf-blind, there will be a protocol in place about you can initiate communication with them. This could involve gently touching their shoulder to indicate your presence and then fingerspelling your name on the palm of their hand. The individual may have a preference of whether their left or right hand is used for communication, so it is important that you select the correct one.

Or, as another example, an individual may use Makaton signs to help them communicate. You will need to demonstrate that you are able to understand and use the signs.