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Describe situations where information normally considered to be confidential might need to be passed on

Qualification: Level 2 Diploma in Adult Care
Unit name: Communication in Care Settings
Learning outcome: 4. Be able to apply principles and practices relating to confidentiality at work
Assessment criteria: 4.3 Describe situations where information normally considered to be confidential might need to be passed on

In the last section, we talked about the importance of keeping personal information confidential.

There may be occasions where information that would usually be considered confidential needs to passed on.

Some examples would include:

  • If an individual is unconscious and information about them is required to treat them
  • If disclosure of abuse or neglect has been made
  • If a crime has been committed
  • If there is a real risk of harm if the information is not shared

It is important to try to obtain the individual’s consent before sharing information, however, if you are unable to gain consent you must inform them that it is your responsibility to pass it on anyway but you will keep them informedof what happens.