Unit name: Communication in Care Settings
Learning outcome: 1. Understand why communication is important in the work setting
Assessment criteria: 1.3 Explain why it is important to observe an individual’s reactions when communicating with them
An important part of effective communication is to observe an individual’s reactions.
This is because their facial expressions and body language may convey a different message to their verbal responses.
For example, if an individual says that they understand but have a confused facial expression, it may indicate that they do not really comprehend what you are saying.
A lot of information can be obtained by observing individuals. An individual may be sitting with their arms folded and head down, which could indicate that they are upset. Or, if they are maintaining eye contact, it could indicate that they are interested in what you are saying.