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Find out an individual’s communication and language needs, wishes and preferences

Qualification: Level 2 Diploma in Adult Care
Unit name: Communication in Care Settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.1 Find out an individual’s communication and language needs, wishes and preferences

Part of your role as a health and social care worker is to be able to identify the communication needs, wishes and preferences of the individuals that you care for. This enables you to work to best practice and encompass person-centred values, including the right of choice, in your practice.

For example, if an individual has a hearing impairment, you may need to make sure that rooms are well lit and you face them when speaking so that they can read your lips.

You may need to consider an individual’s language – for example, if English is not their first language, you may need to find another way to communicate or enlist the services of an interpreter.

If an individual has a visual impairment, it may be necessary to provide any documents (such as their care plan) in large-print so that they are able to read it independently.

All of an individual’s communication needs, wishes and preferences should be documented in their care plan so that all care workers can read how to communicate effectively with them.