Qualification: Level 2 Diploma in Adult Care
Unit name: Communication in Care Settings
Learning outcome: 1. Understand why communication is important in the work setting
Assessment criteria: 1.1 Identify different reasons why people communicate
Unit name: Communication in Care Settings
Learning outcome: 1. Understand why communication is important in the work setting
Assessment criteria: 1.1 Identify different reasons why people communicate
There are several reasons that people communicate but the overarching motivation is so that we can convey messages to one another. More specifically, the reasons for communication can include:
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- Sharing information
- Sharing feelings
- Expressing oneself
- Socialising
- To show that you care – provide empathy and compassion
- To instruct
It is worth remembering that although speaking and listening is an integral part of effective communication, it is not the only method. Other methods include reading and writing, facial expressions, body language, eye contact, signs and gestures.
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