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Duty of Care

This mandatory unit for the Level 2 Diploma in Care covers duty of care.

It explores the concepts of duty of care and duty of candour, how to manage complaints and how to balance duty of care with service user’s right to choice.

There are three learning outcomes and several assessment criteria:

  1. Understand the implications of duty of care
    1. Define the term ‘duty of care’
    2. Describe how duty of care relates to duty of candour
    3. Describe how the duty of care affects own work role
  2. Understand support available for addressing dilemmas that may arise about duty of care
    1. Describe dilemmas that may arise between the duty of care and an individual’s rights
    2. Explain where to get additional support and advice about how to resolve such dilemmas
  3. Know how to respond to complaints
    1. Describe the process to follow when responding to complaints
    2. Identify the main points of agreed procedures for handling complaints