This mandatory unit for the Level 2 Diploma in Care covers duty of care.
It explores the concepts of duty of care and duty of candour, how to manage complaints and how to balance duty of care with service user’s right to choice.
There are three learning outcomes and several assessment criteria:
- Understand the implications of duty of care
- Understand support available for addressing dilemmas that may arise about duty of care
- Know how to respond to complaints