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Describe how to access guidance, information and advice about handling information

Qualification: Level 2 Diploma in Adult Care
Unit name: Handle Information in Care Settings
Learning outcome: 2. Know how to access support for handling information
Assessment criteria: 2.1 Describe how to access guidance, information and advice about handling information

Guidance, information and advice about handling information can come from several sources, including:

  • Your manager
  • Co-workers
  • Legislation, agreed ways of working (policies and procedures) and standards
  • Training
  • The Information Commissioners Office (ICO)

In most cases, you would speak to your manager or colleagues to help clarify the things that you do not understand. You may also refer to your organisation’s agreed ways of working. Any training that you undertake may also help with your understanding. If you require further clarification, this may mean having to do your own research via the web – ensure any sources that you look at are reputable as there can be a lot of disinformation published on the web. The ICO or other government bodies are reliable sources of information.