Unit name: Handle Information in Care Settings
Learning outcome: 2. Know how to access support for handling information
Assessment criteria: 2.2 Explain what actions to take when there are concerns over the recording, storing or sharing of information
If you have concerns about the recording, storing or sharing of information, you should report this to your manager immediately. Your organisation’s agreed ways of working may set out a procedure for reporting concerns and you should follow these precisely.
You have a duty of care to ensure that you follow up on your concerns to protect the individuals that you support. If your concern has not been dealt with or not taken seriously, you should escalate it to a senior manager as directed by your organisation’s agreed ways of working.
If it is still not dealt with, you may need to use your organisation’s whistleblowing policy to report your concerns to an outside agency. This may be the Care Quality Commission if it relates to the care of an individual or the Information Commissioner’s Office for unlawful management of information.