3.2 Outline the procedures to be followed if an accident or sudden illness should occur

When an accident or sudden illness occurs, it is important that you follow your own employer’s agreed ways of working. Different organisations will have different policies and procedures, so it is essential that you understand those that pertain to your own organisation.

Following an accident, you should ensure that it is safe to approach the individual by monitoring the surrounding area for dangers. If it is safe to do so, approach the individual and call them to see if there is any response. You may also lightly shake them.

If there is no response, you should call for help and perform basic life support. You should not perform first-aid procedures unless you are a qualified first-aider because you could cause more harm than good.

Basic Life Support involves tilting their head back to open their airways and then checking their breathing and circulation. If they are breathing and have a pulse, they can be put into the recovery position and you can contact emergency services.

If they are responsive, you should provide reassurance until help arrives. You should also support them to keep their dignity intact and make them as comfortable as possible.

At your earliest convenience, you should make a record of what has happened using your employer’s recording methods as detailed in their policies and procedures. You may also reflect on what happened and offer suggestions on ways to prevent the accident from reoccurring. Reflection may also identify gaps in your training that you may wish to discuss with your manager.