Unit name: Implement Person-Centred Approaches in Care Settings
Learning outcome: 5. Be able to support the individual’s right to make choices
Assessment criteria: 5.4 Describe how to support an individual to question or challenge decisions concerning them that are made by others
Individuals that are receiving care should feel confident that they can question or challenge decisions concerning them that are made by others. As a care worker, you have a responsibility to support individuals to do this by upholding their rights.
An individual may need support in this aspect of their life because they lack in confidence or have a condition that makes it difficult for them to communicate their needs. They may also not question or challenge because they do not understand that it is their right or because they do want to upset others.
By working closely and collaboratively with the individuals you support, you can build a bond of trust whereby they feel that they can be honest with you and seek support if they are unhappy. You can then help them to question or challenge decisions made about them by:
- requesting clarification from others
- requesting a second opinion
- identify groups or charities that could support the individuals
- assist the individual to make a complaint