Find out the history, preferences, wishes and needs of the individual

Qualification: Level 2 Diploma in Adult Care
Unit name: Implement Person-Centred Approaches in Care Settings
Learning outcome: 2. Be able to work in a person-centred way
Assessment criteria: 2.1 Find out the history, preferences, wishes and needs of the individual

In the previous section, we looked at the importance of using care plans to work in a person-centred way.


When developing an individual’s care plan, it is essential to find out their unique history, preferences, needs and wishes because this will inform the support that they need.

This information can be gathered by taking the time to get to know the individual, asking them questions and taking a genuine interest in their lives. This will also help to establish a bond of trust and a positive working relationship. Other people that may be involved could be family members, health professionals (doctors, nurses, dieticians etc.) and other professionals (social workers, advocates, appointees etc.).


An individual’s history will help you to build a picture of their lives, the experiences that they have had and how these have shaped their values, views and beliefs.

An individual’s preferences can include religious or cultural beliefs as well as personal tastes.


Understanding an individual’s wishes, dreams and goals and helps you to establish what drives them and how you can support them to achieve them.

An individual’s needs will encompass all the things that they require support with and how much support they need in each area.

Don`t copy text!