Unit name: Safeguarding and Protection in Care Settings
Learning outcome: 5. Understand ways to reduce the likelihood of abuse
Assessment criteria: 5.2 Explain the importance of an accessible complaints procedure for reducing the likelihood of abuse
An accessible complaints procedure is essential for reducing the likelihood of abuse.
This is because individuals receiving care will understand that they can challenge things that they do not agree with easily. It also communicates that an organisation is happy to listen to views from others and act upon them, where required.
An accessible complaints procedure should be available to everyone and in a format that they can use (e.g. large-print etc.).
Individuals should also be made aware of their right to complain regularly.