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Demonstrate a range of communication methods and styles to meet individual needs

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.3 Demonstrate a range of communication methods and styles to meet individual needs

To achieve this assessment criteria, you will need to demonstrate to your assessor that you are able to use a range of communication methods and styles to meet the needs of the individuals that you support.

Some methods and styles you may use include:

  • Lowering yourself and facing a seated individual when you talk to them
  • Speaking slowly or keeping sentences short
  • Providing large-print documents for individuals that are visually impaired
  • Using gestures and signs (including British Sign Language and Makaton)
  • Using visual aids
  • Adjusting your tone and pitch accordingly
  • Technology, such as emails and video calls
  • Speech-to-text or text-to-speech devices

Think about the different ways that you communicate with the individuals that your support – what adjustments do you make to your usual communication method?