Unit name: Communication in care settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.3 Demonstrate a range of communication methods and styles to meet individual needs
To achieve this assessment criteria, you will need to demonstrate to your assessor that you are able to use a range of communication methods and styles to meet the needs of the individuals that you support.
Some methods and styles you may use include:
- Lowering yourself and facing a seated individual when you talk to them
- Speaking slowly or keeping sentences short
- Providing large-print documents for individuals that are visually impaired
- Using gestures and signs (including British Sign Language and Makaton)
- Using visual aids
- Adjusting your tone and pitch accordingly
- Technology, such as emails and video calls
- Speech-to-text or text-to-speech devices
Think about the different ways that you communicate with the individuals that your support – what adjustments do you make to your usual communication method?