Unit name: Communication in care settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.4 Demonstrate how to respond to an individual’s reactions when communicating
When communicating with individuals, it is important to observe them for visual clues that may indicate how they feel about the conversation.
For example, if an individual’s face looks confused, it may indicate that they do not understand what you are saying. Or if an individual is slouching and looking at their phone, it may indicate that they are not interested in what you have to say.
You should always respond swiftly – perhaps ask the individual if they understand what you are saying and, if possible, ask them to repeat what you have said back to you in their own words so that you can check their understanding.
You should remain professional and be honest and accurate with any information you pass to the individual. You should also show compassion and empathy.