Unit name: Communication in care settings
Learning outcome: 3. Be able to overcome barriers to communication
Assessment criteria: 3.4 Demonstrate how to use strategies that can be used to clarify misunderstandings
The clarification of misunderstandings is important because not doing so can leave different parties with different interpretations about what has been discussed.
After each party expresses their view, time should be taken to repeat back what they have said (paraphrased) and ask if it is understood correctly. This will ensure that all parties understand one another.
At the end of a meeting, it is also useful to go over the major points one by one for clarification and agree and assigns actions for each individual.