Unit name: Communication in care settings
Learning outcome: 1. Understand why effective communication is important in the work setting
Assessment criteria: 1.2 Explain how communication affects relationships in the work setting
Communication affects relationships in the work setting in several ways.
By communicating effectively with the individuals that you support, you will be able to provide personalised care that is unique to them. By taking a genuine interest in them, you can build a bond of trust that will strengthen your relationship.
Your communication skills can also help strengthen the bond of trust with your co-workers and other professionals that you work with, which can support collaboration and partnership working.
When communication is not effective, individuals can feel disrespected and unvalued, which can have a negative effect on relationships.