Unit name: Communication in care settings
Learning outcome: 3. Be able to overcome barriers to communication
Assessment criteria: 3.6 Explain how to access extra support or services to enable individuals to communicate effectively
You may need to access additional support or services to enable individuals to communicate effective;y.
For example, if an individual’s first language is not English, you may need to book the services of an interpreter. Over the long term, you could support them to find ‘English as a Second Language’ classes.
You may need to enlist the help of specialists such as occupational therapists or speech and language therapists that can help with an individual’s communication. These may be accessed via an in-house clinical team or via referral from the local authority.
Charities and other organisations may offer advice and even training about how best to communicate with individuals with certain conditions. Training organisations may offer staff training courses in communication methods and strategies (e.g. Makaton etc.)
You can learn about an individual’s communication needs and preferences from the individual themselves, their friends and family, your colleagues or their care plan.
Technology can also help with communication – for example, text-to-speech software to support visually impaired individuals to read their emails.
Your manager will also be a great source of support if you are unsure about what to do.