Explain the meaning of the term confidentiality

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 4. Be able to apply principles and practices relating to confidentiality
Assessment criteria: 4.1 Explain the meaning of the term confidentiality

Confidentiality is the responsibility to ensure that sensitive or personal information is only accessible by people that are authorised.

When we entrust our personal information to others, we expect that it will be kept safe and secure. As care workers we have access to a lot of the personal information of the people that we support and we have a legal and professional duty to ensure that it is protected.