Identify barriers to effective communication

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 3. Be able to overcome barriers to communication
Assessment criteria: 3.2 Identify barriers to effective communication

It is important to understand the different barriers to communication so that you are able to remove them in order to communicate effectively.

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Barriers to communication include:

  • Cognitive ability – some conditions can make it difficult for individuals to understand complex subjects
  • Environment – if an individual is not comfortable they may not be able to communicate effectively (e.g. due to temperature, noise, light etc.)
  • Dialect/accents – some strong accents or dialects may be difficult to understand
  • Sensory impairments – for example, hearing or visual impairments can impede communication
  • Emotional state – if an individual is very angry, upset or sad, communication may be more difficult

This is by no means an exhaustive list – anything that makes communication less effective can be regarded as a barrier.

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