This mandatory unit for the Level 3 Diploma in Adult Care covers working in a wide range of settings.
It covers different ways to address dilemmas, conflicts and complaints that may arise when there is a Duty of Care.
There are three learning outcomes consisting of several assessment criteria:
- Understand how duty of care contributes to safe practice
- Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
- Know how to respond to complaints