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Explain where to get additional support and advice about conflicts and dilemmas

Qualification:Level 3 Diploma in Adult Care
Unit name: Duty of Care
Learning outcome: 2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
Assessment criteria: 2.3 Explain where to get additional support and advice about conflicts and dilemmas

There may be times when you need to seek additional support and advice about conflicts and dilemmas relating to your duty of care and individual’s rights.

In most cases, you should seek guidance from your manager and familiarise yourself with your organisation’s agreed ways of working. If the individual has a representative, such as a family member or independent advocate, you may wish to discuss the issue with them.
You may also contact external organisations, such as charities, trade unions, local support groups, the local authority or government agencies (e.g. the Care Quality Commission, the Health and Safety Executive etc.)