Unit name: Implement person-centred approaches in care settings
Learning outcome: 2. Be able to work in a person-centred way
Assessment criteria: 2.2 Demonstrate ways to put person centred values into practice in a complex or sensitive situation
There may be times when you will need to put person-centred values into practice in a complex or sensitive situation and you will need to be able to demonstrate to your assessor that you are able to do this.
Complex or sensitive situations may include:
- An individual with dementia becoming aggressive because they are confused
- An individual suffering a bereavement
- An individual being the victim of discrimination
- An individual having hallucinations
It is important to be compassionate and empathetic when in these situations and to understand that the individual’s emotions will be heightened (e.g. increased sadness due to bereavement or increased fear due to hallucinations). Heightened emotions can lead to unusual behaviours that are out of character.
Offering support and reassurance can help to calm an individual and being able to listen to them with genuine compassion can be an outlet for their tension. You may offer them additional support from yourself or others, such as their family or specialist. You may invite them to accompany you to you a private area to discuss how they are feeling. These methods respect the individual and promote their privacy and dignity.
When they have returned to baseline, you can offer independence and choice by signposting them to a selection of support resources that may include support groups and appointments with health professionals.