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Work with an individual and others to find out the individual’s history, preferences, wishes and needs

Qualification: Level 3 Diploma in Adult Care
Unit name: Implement person-centred approaches in care settings
Learning outcome: 2. Be able to work in a person-centred way
Assessment criteria: 2.1 Work with an individual and others to find out the individual’s history, preferences, wishes and needs

You should be able to demonstrate that you are able to work with an individual and others to find out their history, preferences, wishes and needs.

Their history will help you to understand the experiences that have moulded them into the person they are today and also help to build a bond of trust as you get to know them better.

Their preferences are the way that they like to do things. It could include the food they like to eat, the activities they like to participate in or clothes they like to wear.

Their wishes are their aspirations for the future, which may include their education career or even planning for end of life.

Their needs are the things that require assistance with. It is also important to establish the things that they are able to do on their own, so that they do not lose independence in these aspects of their life.

As well as working with the individual, you may also wish to consult with others, such as:

  • The individual’s family and friends
  • Other professionals, such as social workers or psychologists
  • Advocates
  • Appointees

These people may have insights about an individual that can inform their care planning.