Identify skills and approaches needed for resolving conflict

Qualification: NCFE CACHE Level 3 Diploma for the Early Years Educator
Unit: Unit 2.1: An introduction to the role of the Early Years practitioner
Learning outcome: Understand working relationships in Early Years
Assessment criteria: Identify skills and approaches needed for resolving conflict

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It is important for Early Years practitioners to understand how to resolve conflicts in an Early Years setting. Conflicts usually occur when different parties disagree about something strongly, and emotions can often cloud judgment.

If conflicts are not resolved effectively, it can lead to a deterioration of the relationship between the parties involved and can also have a negative impact on the children in the setting.

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There are a number of skills and approaches that can be used to resolve conflict effectively. These include:

Active listening

This involves really trying to understand what the other person is saying, without interrupting them or making assumptions. It can be helpful to paraphrase what the other person has said, to check that you have understood them correctly.

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Empathy

This is about trying to understand how the other person is feeling, and seeing the situation from their perspective. It is important to remember that everyone has a different way of perceiving things, and that there may be more to the situation than meets the eye.

Respect

It is important to remember that everyone deserves to be treated with respect, even if you do not agree with them. Showing respect for the other person will help to create an atmosphere of trust and cooperation, which will be essential for resolving the conflict.

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Managing emotions

It is important to stay calm and constructive when resolving conflict. This can be difficult, especially if you are passionate about the issue. However, it is essential to try and keep a cool head in order to avoid making the situation worse.

Effective communication

This is key to resolving any conflict. It involves being clear and concise when communicating with the other person and ensuring that you listen to what they say. If you are able to use these skills and approaches effectively, it will help to resolve the conflict in a positive way.

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Assertiveness

This is about being able to express your own needs and opinions in a clear and respectful way. It is important to remember that assertiveness does not mean being aggressive – it is about being able to stand up for yourself without putting down the other person.

Compromise, negotiation and problem-solving

This is about finding a solution that meets the needs of both parties involved in the conflict. It is important to remember that there may need to be some compromise on both sides, but it is possible to find a win-win solution if you are willing to work for it.

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If you are able to use these skills and approaches effectively, it will help to resolve the conflict in a positive way,

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