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7.4d Describe how to report any concerns they have to the relevant person. This could include: Senior member of staff, Carer, Family member

Sometimes an individual may have concerns about decisions made on their behalf or with the choices that they were offered. It is important that you support the individual’s right to question or challenge the decision, but also important that you report any concerns they have to the relevant person.

For example, if an individual has a concern, you could report it to a senior member of staff, a carer, or your manager. They may have the power to make changes to suit the individual better. Speaking to a family member about it when they are available is also another good option as they usually have some level of control over the individual’s care.

By reporting their concerns to these people, you may be able to resolve the issue and prevent similar incidents from happening in the future. This will improve the quality of the individual’s care and ensure that they have control over the care and support that they receive.