Demonstrate ways to maintain and promote confidentiality in day-to-day communication

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 4. Be able to apply principles and practices relating to confidentiality
Assessment criteria: 4.2 Demonstrate ways to maintain and promote confidentiality in day-to-day communication

Care workers have a legal and professional duty to ensure the confidentiality of the personal information of the individuals that they support.

You can demonstrate ways to maintain and promote confidentiality in day-to-day communication by:

  • Not talking about confidential matters where you may be overheard
  • Not leaving confidential documents in public areas
  • Ensuring agreed ways of working are followed
  • Challenging bad practice
  • Modeling good practice
  • Logging out of computers when moving away from the desk