Demonstrate ways to maintain and promote confidentiality in day-to-day communication

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 4. Be able to apply principles and practices relating to confidentiality
Assessment criteria: 4.2 Demonstrate ways to maintain and promote confidentiality in day-to-day communication

Care workers have a legal and professional duty to ensure the confidentiality of the personal information of the individuals that they support.

You can demonstrate ways to maintain and promote confidentiality in day-to-day communication by:

Not talking about confidential matters where you may be overheard
Not leaving confidential documents in public areas
Ensuring agreed ways of working are followed
Challenging bad practice
Modeling good practice
Logging out of computers when moving away from the desk