Unit name: Communication in care settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.2 Describe the factors to consider when promoting effective communication
Several factors should be considered when promoting effective communication.
These can include:
- The individual’s condition (e.g. a hearing impairment may mean that you have to face an individual when speaking with them)
- The individual’s state of mind (e.g. if an individual is very angry, it can be difficult for them to think rationally)
- Language (e.g. to communicate effectively, all parties must understand the same language)
- Dialects/accents (e.g. strong regional accents may be difficult to understand)
- Jargon/slang (e.g. using technical language may confuse others)
- Environment (e.g. a cold or noisy room can make communication more difficult)
These factors and more should be considered to ensure communication with others is as effective as possible.