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Describe the factors to consider when promoting effective communication

Qualification: Level 3 Diploma in Adult Care
Unit name: Communication in care settings
Learning outcome: 2. Be able to meet the communication and language needs, wishes and preferences of individuals
Assessment criteria: 2.2 Describe the factors to consider when promoting effective communication

Several factors should be considered when promoting effective communication.

These can include:

  • The individual’s condition (e.g. a hearing impairment may mean that you have to face an individual when speaking with them)
  • The individual’s state of mind (e.g. if an individual is very angry, it can be difficult for them to think rationally)
  • Language (e.g. to communicate effectively, all parties must understand the same language)
  • Dialects/accents (e.g. strong regional accents may be difficult to understand)
  • Jargon/slang (e.g. using technical language may confuse others)
  • Environment (e.g. a cold or noisy room can make communication more difficult)

These factors and more should be considered to ensure communication with others is as effective as possible.