Unit name: Implement person-centred approaches in care settings
Learning outcome: 1. Understand how to promote the application of person-centred approaches in care settings
Assessment criteria: 1.3 Explain how to collate and analyse feedback to support the delivery of person-centred care in line with roles and responsibilities
As a lead care worker, you may be required to collate and analyse feedback to support the delivery of person-centred care in line with roles and responsibilities.
Feedback may be obtained from several sources – as well as the individuals that you receive care, you may also want to request feedback from their family and friends, members of your team, other professionals or the wider public.
Methods of obtaining feedback can include:
- Face-to-face interviews
- Telephone interviews
- Online forms
- Complaints procedure
When requesting feedback, you must ensure that the questions you ask are objective and do not contain bias. Asking open-ended questions (questions that do not just have a yes or no answer) can help to build a rapport and get true views and perspectives. You must also ensure that the information you collect is accurate, valid and reliable for it to be of any use.