Unit name: Communication in Care Settings
Learning outcome: 3. Be able to reduce barriers to communication
Assessment criteria: 3.3 Demonstrate ways to check that communication has been understood
To communicate effectively, it is essential that the information has been understood by all parties.
A good way to check that an individual understands what you are saying is to simply ask them. Their words, combined with their body language and facial expressions should help you to ascertain if they have comprehended what you are saying. It is important to pick up on visual responses as well as verbal responses because there may be a difference.
Another method is to ask them to repeat what you have said back to you in their own words. It is also useful that you do the same after an individual has spoken to you by paraphrasing to ensure that you fully grasp the point(s) they are making.
Asking open questions rather than questions with yes/no answers can also help to make sure an individual has understood.