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Standard 6: Communication

Standard 6 of the Care Certificate explores the different communication needs, preferences and methods that may be used by the individuals that you support as well as how to communicate effectively and the importance of confidentiality.

Learning Outcomes & Assessment Criteria

Learning OutcomeAssessment Criterion
6.1 Understand the importance of effective communication at work6.1a Describe the different ways that people communicate
6.1b Describe how communication affects relationships at work
6.1c Describe why it is important to observe and be receptive to an individual’s reactions when communicating with them
6.2 Understand how to meet the communication and language needs, wishes and preferences of individuals6.2a Describe how to establish an individual’s communication and language needs, wishes and preferences
6.2b List a range of communication methods and styles that could help meet an individual’s communication needs, wishes and preferences
6.3 Understand how to promote effective communication6.3a List barriers to effective communication
6.3b Describe ways to reduce barriers to effective communication
6.3c Describe how to check whether they (the HCSW/ASCW) have been understood
6.3d Describe where to find information and support or services, to help them communicate more effectively
6.4 Understand the principles and practices relating to confidentiality6.4a Describe what confidentiality means in relation to their role
6.4b List any legislation and agreed ways of working to maintain confidentiality in day-to-day communication
6.4c Describe situations where information, normally considered to be confidential, might need to be passed on
6.4d Describe who they should ask for advice and support about confidentiality
6.5 Use appropriate verbal and non-verbal communication 6.5a Demonstrate the use appropriate verbal and non-verbal communication:
Verbal: Tone, Volume
Nonverbal: Position/ proximity, Eye contact, Body language, Touch, Signs, Symbols and pictures, Writing, Objects of reference, Human and technical aids
Communication may take place: face to face, by telephone or text, by email, internet or social networks, by written reports or letters
6.6 Support the use of appropriate communication aids/ technologies6.6a Ensure that any communication aids/ technologies are: Clean, Work properly, In good repair
6.6b Report any concerns about the communication aid/ technology to the appropriate person. This could include: Senior member of staff, Carer, Family member